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Will wonders never cease, part deux

I just received a telephone call from a Miss Potter (no relation to Harry) at American Express (AMEX), concerning the cancellation of my Starwood Preferred Guest credit card, after numerous attempts to get a $45 good will credit for the annual membership fee failed.

It appears there is at least one person at AMEX, still versed in the now almost lost art of mathematics, who realized, losing a customer, who generates well over $500 annually in merchant fees, by trying to squeeze an additional $45 out of that customer, was not good business.

She's over nighting my new cards to me today, and even gave me her direct telephone line, in case I encounter a similar problem in the future.

My faith in American business [at least my faith in American Express] has been restored.

Uhm! I wonder if maybe she read my blog. :)
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