It's a lot easier to tell your customer to go F*^# themselves. Of course I would never use such blunt terms. I'm [usually] a lot more tactful.
It seems Lockheed Martin Corporation, yes that aerospace giant building the new Joint Strike Fighter (JSF) aircraft, is having some internal problems. It's not unusual during times when business is bad, for customer quality reps to reject parts for no good reason, to show their bosses what a great job they're doing and justify their position.
And that's exactly what has happened here. [At least that's my take on the situation.] One of the Lockheed quality reps, went into one of our vendors (which they are permitted to do), and told the vendor to stop working on the parts after he discovered they used an unapproved vendor for honing. The problem is there are no requirements to use approved vendors for honing, and there are no approved vendors for the process (anywhere in the world), as there is no specification for the process to be approved to.
But rather than going to the powers to be to get clarification, he instructed us, informally via a third party, and without a formal rejection outlining exactly what specification(s), blue print or PO requirements we violated, to seek clarification by completing paperwork submitting these parts for the non violation.
If this rep needs clarification, he needs to seek clarification on his own. Then, when he is sure we have violated something he can formally reject the parts. Only then will can we respond. Otherwise, he should take the parts off hold, and let us complete the parts.
You know, maybe this takeover isn't such a bad thing, especially considering some of the other changes going on. Things are starting to get a lot more interesting. I may have to consider postponing retirement a little longer, assuming of course they still want me after this. :)
It seems Lockheed Martin Corporation, yes that aerospace giant building the new Joint Strike Fighter (JSF) aircraft, is having some internal problems. It's not unusual during times when business is bad, for customer quality reps to reject parts for no good reason, to show their bosses what a great job they're doing and justify their position.
And that's exactly what has happened here. [At least that's my take on the situation.] One of the Lockheed quality reps, went into one of our vendors (which they are permitted to do), and told the vendor to stop working on the parts after he discovered they used an unapproved vendor for honing. The problem is there are no requirements to use approved vendors for honing, and there are no approved vendors for the process (anywhere in the world), as there is no specification for the process to be approved to.
But rather than going to the powers to be to get clarification, he instructed us, informally via a third party, and without a formal rejection outlining exactly what specification(s), blue print or PO requirements we violated, to seek clarification by completing paperwork submitting these parts for the non violation.
If this rep needs clarification, he needs to seek clarification on his own. Then, when he is sure we have violated something he can formally reject the parts. Only then will can we respond. Otherwise, he should take the parts off hold, and let us complete the parts.
You know, maybe this takeover isn't such a bad thing, especially considering some of the other changes going on. Things are starting to get a lot more interesting. I may have to consider postponing retirement a little longer, assuming of course they still want me after this. :)
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